Operations Administrator

Come and join the world’s leading luxury travel brand

60 years after Geoffrey Kent founded A&K, we’re still setting the standard for adventurous, luxury holidays. Whichever role you join us in, whether customer facing or behind the scenes, everyone has their part to play in creating one-of-a-kind journeys that go beyond our clients’ high expectations.

With 55 offices worldwide and an unmatched network of connections across the globe, we offer adventures that can’t be experienced with any other tour provider. Working with a team of passionate and knowledgeable people, you’ll be able to open doors to private palaces, book Michelin-starred meals in the most remote locations and arrange out-of-hours museum tours. There’s always a buzz in the office about the latest ways we’ve gone the extra mile.

PURPOSE: 

To support the operational functions of the business to ensure our clients holidays run seamlessly and efficiently.

You will work within an experienced team ensuring that client travel documentation is produced in a timely fashion and to a very high standard. You will perform pre- documentation checks and send documentation to clients.

There is opportunity to progress within the department and take on other operational duties or elsewhere in the business.

RESPONSIBILITIES:

• Produce high quality and exceptionally accurate client documentation, reconfirming with global suppliers to specific deadlines
• Handle client questions on final documentation directly
• Process business and staff travel requests
• Ensure the customer is at the heart of everything we do (both internal and exter-nal), taking responsibility for problem solving in a professional and diplomatic manner to maintain customer service levels
• Meet or exceed customer expectations by maintaining an accurate and con-sistent approach to work
• Assist with project work when required

 

• Degree level education OR minimum 1 year experience in a similar office-based role, such as operations, QC or administration
• GCSE mathematics and English language C or above
• Sound geographical knowledge
• Experience of Microsoft Office
• Excellent writing skills and command of English grammar
• Travel industry experience or keen interest in travel
• Exceptional customer service and rapport building
• A natural problem solver, with a can-do attitude
• A clear communicator with a meticulous eye for detail
• Excellent organisational skill and ability to multi-task and work to deadlines 
• Strong team player but also able to work independently 
• Enthusiastic with an inquiring mind, keen to learn, happy to ask questions and use initiative 
• Geographically aware, with an interest in travel

WHAT WE OFFER:

• Competitive salary plus commission or annual bonus plan (depending on role)
• A range of Hybrid working options (as part of an industry leading pilot programme)
• Enhanced Paid Parental Leave – 18 weeks full pay
• Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family)
• Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service
• 25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days
• Life Assurance (2x or 4x base salary depending on job level and/or length of service)
• Employee Assistance Program – includes access to wellbeing resources and counselling
• £1,000 Recruitment Referral Bonus
• Discounted gym membership
• Cycle to work scheme
• Season Ticket Loans
• Regular Social Events

 

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